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Terms And Conditions

> Goods Requested Online
> Suitability of Goods Requested
> Right to Cancel Order
> Goods Ordered/Supplied
> Payment
> Faulty Goods
> Returned Goods

Goods Requested Online

Goods requested online are taken as an request to purchase only. Orders will be accepted at the discretion of Online Enterprises Ltd. and no request is deemed binding on the company until it accepts or ships the order request. Prices are given as a guide only and are not deemed or guaranteed to be accurate, however any change in price will be notified to the customer who will have the right to cancel any order, in part or as a whole, where a price increase is notified.

Suitability of Goods Requested

DVD discs and Players are 'Region encoded' (see our 'What's DVD' page if you don't know about region codes) and in differing video standard formats (i.e. PAL / NTSC). Unless otherwise stated the disks for sale on this site are encoded Region 2 and in PAL format, and it is for the buyer to ensure that the disk is suitable for their own player and use.

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Right to Cancel Order

Under European Economic Community Law and the United Kingdom's 'Distance Selling Regulations', a purchaser from a country within the boardaries of any country relevant to which those legislations apply has the right to cancel a contract (i.e. accepted order) to purchase goods over the Internet within 7 days of delivery. This applies to all of the products on this website. However, due to the nature of Video/DVD, we will not accept the cancellation of a contract for the purchase of a Video or DVD where the item has been unsealed.

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Goods Ordered/Supplied

Goods ordered or supplied will remain the property of Online Enterprises Ltd. (trading as www.dvd-shop.co.uk) until full and legal payment has been received. Goods ordered will be supplied as soon as such payment is received/authorised, subject to availability. Goods not immediately available will be shipped to the customer as soon as they are in stock.
If the delay in shipping exceeds 7 days the customer may cancel the order in writing or by e-mail unless other time limits have been previously agreed by both parties.
We cannot accept responsibility for goods correctly shipped but not received by the customer.(i.e. lost in post), but we will at our discretion replace lost items if the customer has correctly completed and returned to us, a compensation claim for the courier.
Goods incorrectly shipped and not received will be replaced at our expense on written (or e-mail) confirmation of our error from the customer. In all cases our liability is limited to the cost of that replacement item or items only.

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Payment will be accept by credit or debit card, cheque, postal or money order, or in any other legal and valid means acceptable to Online Enterprises Ltd. Payment must be made with the payer's full knowledge and legal consent and any payment found not to be so will be reported to the appropriate law enforcement agency/department. Online Enterprises Ltd. will pursue legal prosecution and compensation for losses in all cases of fraudulent card use, or other payment irregularity.

Customers are liable to ensure that any payment method used can be completed and that they have the necessary funds available in the appropriate account, as any payment that is refused may involve bank or other charges against Online Enterprises Limited, for which the buyer accepts liability when placing their order.

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Faulty Goods

Faulty Goods will be replaced with an identical item, but is subject to our arrangements.

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Returned Goods

Returned goods will normally only be accepted if faulty or if incorrectly supplied by us (i.e. wrong item from that ordered). Returned goods incorrectly ordered by the customer, or cancelled orders will only be accepted by prior agreement and will be subject to a 25% restocking fee (to cover credit card charges, postage and other costs incurred) plus original and return postage & package costs at the customer's expense.
Returns must be made within 28 days of our issue to the customer and non-faulty goods will only be accepted for return if the original packaging seal or wrapping is still in tact.

These conditions do not affect your statutory rights.

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Copyright: Online Enterprises Limited 1999-2017. All rights reserved.


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